Frequently Asked Questions

Get answers to common questions about SWISE products, shipping, and more. Explore our FAQ section to find the information you need.

F.A.Q.

What is the shipping time for your products ?

We take 1 to 2 business days to process your order and then it takes 1 to 2 weeks for delivery.

Please note that the delivery time frames provided are for reference purposes only. While we aim to meet these estimates, factors such as shipping location, weather conditions, and customs processes may impact transit times. Therefore, we cannot guarantee precise arrival times for your parcel.

Where do we ship your product from ?

Our offices are located in France and our warehouse is located in US. However if we run out of stock we must supply from other warehouse that can be worldwide.

Do you provide tracking information for the product ?

Yes, please wait at least 3 business days after your order is completed. You will receive an email confirming the shipment of your order, including a tracking number.

You can also simply ask us for the tracking number after your order has been dispatched by email at contact@swise-wallet.com.

I am missing some items from my order, what is going on ?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do about it ?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address : contact@swise-wallet.com and we will send you a similar replacement item as soon as possible.

I still haven't received my order. What is taking so long ?

We apologize for the delay. In case of stock shortage, international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about it, please email us at contact@swise-wallet.com.

Do you have a refund policy ?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course issue a refund, as long as the claim is made within 30 days of the order date and the product(s) in question are not on sale or discount. For more information, please read more about our refund policy.

How does the QuickDraw mechanism work ?

The QuickDraw mechanism of the SWISE - QuickDraw Wallet is ingeniously designed for seamless functionality.

Simply slide your finger across the designated area, and the cards elegantly fan out for quick and easy access.

It's a revolutionary feature that sets new standards for convenience and efficiency in the industry.

Are the materials used good quality ?

Yes, absolutely! At SWISE, we pride ourselves on using only the highest quality materials in our products.

The leather used in our wallet is genuine or premium PU leather, ensuring durability, elegance, and a timeless appeal.

The card case is made of strong aluminum.

Does the wallet provide adequate security for my cards ?

Absolutely. Our QuickDraw Wallet is equipped with advanced RFID-blocking technology, ensuring that your sensitive information remains secure against digital threats and preventing unwanted payments.

With SWISE, you can carry your cards with confidence, knowing that your privacy is our top priority.

Can the wallet accommodate different types of cards ?

Yes, indeed! The SWISE QuickDraw Wallet is designed to accommodate various types of cards, including credit cards, ID cards, and business cards.

With multiple compartments and a sleek design, it offers ample space for all your essential cards without sacrificing style or functionality.